Product Experience Owner — Miodrag Ristovski

Your users
are leaving.
Let's fix that.

I help SaaS companies transform broken product experiences into products users aspire to use — through strategic UX, design systems, and AI-native thinking.

40%
Faster Onboarding
Brame Studio
8+
SaaS Products Shipped
Across 3 Countries
14+
Years Transforming
Product Experiences

Design that bridges
user needs &
business goals.

Result-driven Product Designer with over 14 years of experience. Skilled in applying the Jobs to Be Done methodology to create user-centric SaaS solutions.

Proven expertise in UX/UI design and design systems. Strong focus on integrating user needs with business objectives and team leadership to deliver impactful, user-focused products.

Location
Niš, Serbia
Education
Bachelor of Design
Current
CustomGPT.ai
Selected Work

Projects That
Moved the Needle.

SaaS · AI2024–Present

CustomGPT.ai

Designing AI-native product experiences for a no-code platform that lets businesses build custom GPT agents. Defining UX frameworks, agent scopes, and interaction patterns for AI workflows.

AISaaSNo-codeAgent Design
Telecom · Mobile2025–2026

Yettel

Product Designer at one of Serbia's largest telecoms — designing digital experiences across mobile and web touchpoints for millions of users.

Product DesignTelecomMobile
SaaS · Gamification2022–2024

Brame Studio

Redesigning a SaaS gamification platform — 40% faster onboarding, full design system, and campaign builder used by brands across 6+ European markets.

SaaSDesign SystemGamificationSwitzerlandView Case Study →
Mobile · Automotive2018–2020

MINI Sharing

Built from scratch over 20 months — iOS, Android, and web for MINI's car sharing service in Spain. UX research in Madrid, full design system, and BMW dealership campaign animations.

MobileiOSAndroidDesign SystemBMW GroupView Case Study →
Agency · Digital2017–2020

M-tribes

Lead designer at a Hamburg-based digital product studio — delivering mobile and web products for international clients including BMW Group.

AgencyMobileWebHamburg
SaaS · Logistics2020

M-TOOLS Platform

Full platform redesign for last-mile delivery software with built-in automation. Enabling businesses to launch smart delivery operations at scale.

SaaSPlatform DesignLogistics
E-commerce · Fashion2020

Official White Shirt

Luxury fashion e-commerce experience for a premium white shirt brand. Designed editorial-style product storytelling with curated collections: The Boss, Traveler, Wedding, Tailored.

E-commerceUX/UILuxury Design
Strategic Approach
The Luxury Strategy

Break the Rules of Marketing
to Build Luxury Brands

I apply Kapferer & Bastien's framework to product design — treating every touchpoint as a craft decision. Designing for desire, not just usability: products users aspire to use, not merely need to use.

Jean-Noël Kapferer & Vincent Bastien — 2nd Edition
Jobs to Be Done
Design anchored to the real job the user is hiring the product to do.
AI-Native Thinking
Scoping AI agent capabilities and crafting UX around their outputs.
Experience

14+ Years of
Crafting Products.

2024 — Present
CustomGPT.ai
Remote
AI Product Experience Owner
  • Shaping AI product experience for CustomGPT platform.
  • Driving user-centric design in AI-powered SaaS products.
Apr 2025 — Feb 2026
Yettel
Serbia
Product Designer
  • Product design for one of Serbia's leading telecommunications companies.
Jan 2022 — Present
Artramedia
Serbia
Lead Product Designer
  • Leading product development for a multimedia platform.
Sep 2022 — Dec 2024
Brame
Switzerland (Remote)
Lead Product Designer
  • Led redesign of Brame Studio and Brame 2.0, enhancing usability for SaaS gamification solutions.
  • Optimised onboarding with guided wizards — improved campaign creation time by 40% for new users.
  • Developed and maintained a robust design system across multiple product lines.
  • Mentored junior designers; aligned design strategy with business goals at a company-wide level.
Mar 2022 — Sep 2022
Semaphore
Novi Sad, Serbia
Product Designer
  • Reimagined UX for QA test automation software, focusing on redesigning legacy systems.
  • Applied satisfaction-importance strategy to identify key user priorities.
Sep 2017 — Mar 2022
M-tribes
Hamburg, Germany
Lead Product Designer
  • Designed UI, customer journeys, and marketing materials for diverse SaaS products.
  • Collaborated with Driva by BMW, MINI Sharing (Spain), and VanOnGo (Ukraine).
  • Built design systems and opportunity algorithms, improving user workflows.
Sep 2016 — Aug 2017
Wunder Carpool
Hamburg, Germany
Lead Product Designer
  • Developed iOS and Android designs using atomic design approach.
  • Created pixel-perfect wireframes and Marvel prototypes for urban carpool app.
Aug 2015 — Aug 2016
Borne Digital
Belgrade / London
UI/UX Designer
  • Designed UI and experiences for startups, translating client specs into scalable solutions.
Apr 2014 — Aug 2015
First Beat Media Inc.
Belgrade / Miami
UI/UX Designer
  • Created in-house products for publishing media sector.
  • Designed and optimised UX workflows for multiple organisational roles.
Skills

What I Bring
to the Table.

Combining deep UX craft with AI-native thinking — designing the frameworks, agent scopes, and experiences that make AI products feel human.

AI-Driven Design

AI Product Experience DesignPrompt Engineering for UXAI Workflow IntegrationHuman-AI Interaction DesignConversational UI DesignAI Onboarding FlowsLLM Output UX PatternsAI Error State Design

AI Agent Scope & Skills

Defining Agent CapabilitiesScoping Agent BehaviourAgent Persona DesignTask DecompositionKnowledge Base ArchitectureTool Use DefinitionMulti-Agent Workflow DesignGuardrails & Safety UX

AI Frameworks & Platforms

CustomGPT.aiOpenAI GPT BuilderLangChainLlamaIndexAutoGenCrewAIVercel AI SDKHugging FaceBoltCursorClaude (Anthropic)

UX Frameworks

Jobs to Be Done (JTBD)Atomic DesignDouble DiamondDesign ThinkingLean UXHeuristic EvaluationUser Story MappingHEART FrameworkWCAG / ADA Accessibility

Design Systems & Tools

FigmaFigJamFramerSplinePrincipleAdobe Creative SuiteMiroStorybookZeplinAbstract

Research & Analytics

Usability TestingUser InterviewsJourney MappingMixpanelGoogle AnalyticsMazeProductBoardHotjarA/B Testing (Optimizely)InfraNodus
Free Trial

Get a Free PXO
Analysis of Your App.

Upload a screenshot of any screen in your product. I'll run it through my PXO methodology — the same framework I use with enterprise clients — and send you a full analysis to your inbox.

First impression & visual hierarchy
Core friction points with fixes
Activation & aha moment gaps
Quick wins you can ship this week
One strategic recommendation

Powered by Claude Opus 4.6 + PXO Methodology

+

Drop a screenshot here

or click to browse

PNG, JPG, WebP

No spam. One email with your analysis, that's it.

Contact

Your next great
product experience
starts with a conversation.

Tell me about your challenge.
I'll tell you if I can help.

Miodrag Ristovski © 2025 — Niš, Serbia